Terms and Conditions
1. Introduction
Welcome to Gold Socho (https://goldsocho.com/). These Terms and Conditions govern your use of our website and services. By accessing, browsing, or purchasing from our website, you agree to abide by these terms. If you do not agree, please discontinue use immediately.
2. Definitions
"Company" refers to Shiva Jewellers, operating as Gold Socho.
"Website" refers to https://goldsocho.com/.
"User", "Customer", or "You" refers to anyone accessing or using our services.
"Products" refer to jewelry items sold on our platform.
3. Use of the Website
You must be 18 years or older to place an order.
Users must provide accurate and complete information while registering and making a purchase.
You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to refuse service, terminate accounts, or cancel orders if fraudulent activity is suspected.
4. Product Information & Pricing
All products are described as accurately as possible. However, slight variations in color, weight, and design may occur due to craftsmanship and digital displays.
Prices are subject to change without prior notice.
We reserve the right to modify or discontinue any product at any time.
In case of pricing errors due to technical glitches, we reserve the right to cancel the order and issue a refund.
5. Payment Terms
We accept payments via credit/debit cards, UPI, net banking, and digital wallets.
Orders will only be processed upon successful payment confirmation.
We do not store your payment details; they are securely processed through third-party payment gateways.
In case of payment failure, check with your bank or payment provider before retrying.
6. Order Processing & Shipping
Orders are processed within 2-3 business days.
Delivery times vary by location but generally range between 5-7 business days.
Custom or personalized jewelry may take additional time.
Shipping charges may apply based on order value and destination.
7. Order Cancellation & Modification
Cancellations are allowed within 24 hours of order placement.
Once dispatched, an order cannot be canceled.
We reserve the right to cancel any order due to pricing errors, unavailability of stock, or suspicious transactions.
In such cases, refunds will be processed within 7 business days.
8. Returns & Refunds
Returns are accepted only for defective or damaged products within 7 days of delivery.
Custom jewelry is not eligible for returns unless defective.
Refunds are processed within 7 business days after verification.
The customer is responsible for return shipping unless the return is due to our error.
9. Intellectual Property Rights
All content, including images, designs, trademarks, and text on Gold Socho, is the exclusive property of Shiva Jewellers.
Unauthorized reproduction or commercial use is strictly prohibited.
10. Liability & Disclaimer
We are not responsible for any delays, damages, or losses caused by shipping partners.
The jewelry images on our website are for representation purposes; actual designs may vary slightly.
We do not guarantee that our products will meet your personal expectations beyond the specifications mentioned.
11. Indemnification
By using this website, you agree to indemnify and hold Gold Socho harmless from any claims, losses, damages, or legal fees arising from your use of our services.
12. Governing Law & Jurisdiction
These terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of Bangalore, Karnataka courts.
